Frequently Asked Questions
Trades, safety, bookings and more.
What trades does TaskHer offer?
We currently offer electricians, plumbers, heating & gas engineers and painter decorators.
Do you offer emergency call outs?
No, we can’t offer emergency call outs.
Who are your tradeswomen?
The tradeswomen who work with TaskHer are all independent qualified tradeswomen - some work on a self employed basis, some work in full time trades jobs and use TaskHer to supplement their income. TaskHer is an inclusive platform that welcomes women from all backgrounds as professional tradespeople. We are proud to be inclusive of all women and non binary people, including (but not limited to) women of diverse cultural backgrounds, women of colour, LGBTQIA+ women, women of different religions and more.
Where do you cover?
At the moment we cover Greater London, with availability in most areas within the M25. We plan to expand outside of London in the near future. Want to find out when we will be in your area? Leave your details here and you’ll be the first to know!
Can anyone use TaskHer?
Yes of course - if you’re looking for a skilled tradeswoman to help you with domestic repair or maintenance work then you can use TaskHer.
How do you ensure the safety of the tradeswomen?
Ensuring the safety of our tradeswomen is paramount. TaskHer is inherently safer for them to use than other platforms as we take customer information and credit/debit card details when making a booking, which helps to prevent bad actors. We also allow tradeswomen to report untoward behaviour by customers which blocks them making further bookings (thankfully this hasn’t happened yet).
How do you vet the tradeswomen working for TaskHer?
When we onboard any tradeswoman onto the TaskHer platform we fully verify them. This includes; - Seeing proof of ID
- Requesting their original training certificates to prove they have the qualifications to carry out their trade
- Confirming membership to professional bodies such as Gas Safe or the NICEIC
- Checking their public liability insurance policy
-Checking customer reviews and evidence of their work (for painter decorators).
- We also conduct a video or phone call interview with all tradeswomen.
What if I can’t find the job I’m looking for?
We’re continually adding more jobs to TaskHer, however if you can’t find what you need please email support@taskher.co.uk and one of our customer service team will be able to help.
Why can’t I pick the tradeswoman I want?
Our aim is to make booking a tradeswoman a smooth and simple process. Instead of having to search and choose a tradesperson from an extensive directory, often based on flawed review systems, and wait for them to respond, TaskHer customers contract with us directly and we appoint one of our approved and vetted tradeswomen to your booking.
Is work carried out by TaskHer guaranteed?
By booking with TaskHer you have the legal right to ask us to repeat or fix a service if it's not carried out with reasonable care and skill or get some money back if we can't fix it. More information can be found in our terms & conditions under clause 11.
How much do you charge?
TaskHer sets the hourly rate for each trade:
- Electrician: £95+VAT p/h
- Plumber: £95+VAT p/h
- Heating & Gas Engineer: £100+VAT p/h
- Painting & Decorating: £250+VAT per day
Your booking estimate is based on: Trade Rate x Average Length of Job
The estimated average length of time for a job is taken from thousands of completed jobs of the same kind. *If the job takes a longer time to complete than average (or a shorter time!), then your tradeswoman will let you know and adjust the cost which will reflect in your dashboard, and subsequent payment.
We choose to work this way to stop tradeswomen from undercharging themselves, and ensure a fair rate of pay for all qualified and experienced tradeswomen who work with TaskHer.
* This does not apply to painting and decorating jobs where the price is agreed based on the whole job.
Can I speak to my tradeswoman before the job?
Yes, you can start a conversation with your tradeswoman using the messaging feature in your account.
What if my job requires parts or materials?
Parts can either be provided by you or the tradeswoman. If you know parts are required then you can message your tradeswoman from the dashboard and discuss who is best placed to source them. If the tradeswoman purchases them then she’ll add the cost to the final total, which’ll be taken from your credit/debit card after the work is completed.
For repair jobs the nature of the parts needed might not become clear until the tradeswoman is at your property. Depending on factors such as time it might be that they can source them from a local supplier and install them during the same visit. If not it might be necessary to order them and then return later to make the repairs.
With painting and decorating jobs your tradeswoman will normally supply consumable materials (masking tape/primer etc) and communicate the extra cost of these to you during the reconciliation process of the booking.
We ask our customers to supply their own paint to ensure they are completely happy with the colour and finish. Your tradeswoman will be happy to advise you, and we are able to offer a 20% off discount with COAT paints if you book a painter decorator with TaskHer.
How do I pay the tradeswoman?
When making a booking we take your credit/debit card details and store them securely in Stripe. When the work is completed and you have agreed the final costs then the payment will be taken from your account.
Please do not pay your tradeswoman directly as this is against TaskHer's terms and conditions.
What happens if the work cannot be completed in one visit?
If the tradeswoman needs to make a second visit in order to complete the work, such as for a repair job where parts might need to be ordered following an investigation, then she’ll discuss this with you and any further cost implications.
Painting and decorating jobs will more often than not take longer than one visit, and this will be already be taken into consideration in your quote.
What if the job takes more/less time than the estimated time quoted?
Estimates given on TaskHer are based on data from a panel of experienced tradeswomen and previous booking times/costs. There can be unforeseen reasons that mean a job takes longer than forecast. In these circumstances the tradeswoman will discuss with you the options and cost implications, after which you have the opportunity to stop the work if needed.
Should the work take less time than estimated then the price will be reduced accordingly. We have a minimum charge per booking equivalent to 1-hour's labour.
Painting and decorating jobs are quoted for based on the total time estimated the job will take based on one person completing the work.
Once we have sent you a quote your tradeswoman will come to your property to conduct a short estimate check (around 10mins) to ensure she's happy with the estimated quote we've given you.
Once the estimate has been confirmed and agreed on by both the tradeswoman and the customer, the price is locked in regardless of how long the job takes. This is because painter decorators can work in teams meaning the job might take less time to complete.
What happens if I’m not happy with the work?
In the unlikely event you’re dissatisfied with the work carried out by the tradeswomen you have the legal right to ask us to repeat or fix it if it's not been carried out with reasonable care and skill or get some money back if we can't fix it.
Our customer service team will support this and it could mean the tradeswoman returns to improve the work or we find another tradeswoman to make the necessary adjustments. More information can be found in our Customer Complaints Policy.