Pricing, Parts & Cancellation
Pricing
We strive to provide a reliable, professional and efficient service to our customers.
Key notes on our prices:
- No payment will be taken from you until the work is completed.
- If the work isn’t completed to your satisfaction then no payment will be taken until this has been investigated.
- All pricing is inclusive of VAT, travel, call out and set up .
- Pricing excludes parts and materials.
Price estimates
All prices quoted on TaskHer are estimates. We estimate prices based upon research in collaboration with our panel of expert tradeswomen to ensure the estimates are as accurate as possible.
TaskHer sets the hourly rate for each trade:
- Electrician: £95+VAT p/h
- Plumber: £95+VAT p/h
- Heating & Gas Engineer: £100+VAT p/h
- Painting & Decorating: £250+VAT per day
Your booking estimate is based on: Trade Rate x Average Length of Job
The estimated average length of time for a job is taken from thousands of completed jobs of the same kind. *If the job takes a longer time to complete than average (or a shorter time!), then your tradeswoman will let you know and adjust the cost which will reflect in your dashboard, and subsequent payment.
We choose to work this way to stop tradeswomen from undercharging themselves, and ensure a fair rate of pay for all qualified and experienced tradeswomen who work with TaskHer.
* This does not apply to painting and decorating jobs where the price is agreed based on the whole job.
If there is further work needed
- Our estimates are based on your property being in good condition to allow the work to be carried out without delay.
- Should there be an issue that requires remedial works in order for the estimated job to be completed, or if further work is required, then this will be discussed with you.
- Should you not wish to proceed with the additional work and the original work cannot take place then you will be charged for 1 hour of labour at the set rate.
- Painting and decorating jobs will more often than not take longer than one visit, and this will be already be taken into consideration in your quote.
Inclusions & exclusions
- Your estimated price includes labour, travel costs, set up costs and VAT.
- The price excludes the costs of any parts or materials needed.
- If you are unable to provide free parking or permits then you may be charged an additional cost for parking charges incurred in order to carry out the work on your property.
Payment
- During the booking process your payment details will be taken using Stripe.
- No payment will be taken until the work has been completed.
- Once the work has been completed you’ll receive a breakdown of the final charges and once approved the payment will be taken from your card.
- If you dispute any of the charges or feel the work has not been completed satisfactorily then we will hold off taking payment until this has been investigated.
- We ask that you do not pay your tradeswoman directly as this is against our terms and conditions.
What if I need parts or materials?
Your TaskHer tradeswoman will be in touch with you before the job if they need to discuss parts. In most cases where they are needed the tradeswomen will source parts for you and add the costs to the booking with your approval.
If you've booked a painting and decorating job, your tradeswoman will supply consumable materials (e.g. masking tape/primer) and communicate the costs to you during the reconciliation process of the booking.
With painting and decorating jobs your tradeswoman will normally supply consumable materials (masking tape/primer etc) and communicate the extra cost of these to you during the reconciliation process of the booking.
We ask our customers to supply their own paint to ensure they are completely happy with the colour and finish. Your tradeswoman will be happy to advise you, and we are able to offer a 20% off discount with COAT paints if you book a painter decorator with TaskHer.
Provision of parts
- Once your booking has been confirmed you will be assigned a tradeswoman who will be in touch with you to discuss any parts that may be required to complete the job.
- If you are supplying your own parts your tradeswoman will check what you have is correct and advise if anything else needs to be supplied.
- Should you wish for the tradeswoman to supply parts then they will be able to provide quotes for parts needed. TaskHer Ltd will facilitate the transaction between you and the tradeswoman, meaning you’ll be able to pay for any parts as part of your wider booking.
- Bookings cancelled within 72 hours of the start time may incur charges if the tradeswoman has been required to do any preparation work such as purchasing parts.
Cancellation
- Should you wish to cancel your booking once made, you are able to do via your dashboard.
- Bookings cancelled within 72 hours of the start time may incur charges if the tradeswoman has been required to do any preparation work such as purchasing parts.
Cancellation for painting & decorating bookings
If you cancel your booking up to 14 days from the date your booking was confirmed with TaskHer, there will be no penalty, if the work was not due to take place within that 14 day period. However if your tradeswoman has incurred any costs, such as purchasing materials, you may be liable for these.
If you cancel and the work was due to take place within 14 days of the date your booking was confirmed, or you are cancelling outside of the 14 day period, we may charge you reasonable compensation for the costs.
This is outlined further in our Customer Terms and Conditions.
If this is the case our team will be in touch to discuss this with you.